Shipping policy

Order Confirmation

Your order will be validated by one of our eyecare professionals within 48 business hours. The team will get in touch with you if there is a problem or an error with your order.


You can choose to get your order delivered at your home or to pick it up at your clinic. From the moment your order is approved by our team, it should take between 3 to 5 business days to arrive at its destination. If you have chosen to receive your contact lenses at your clinic, please wait until you receive an email to confirm that your order is ready to be picked up.

  • Pick up in clinic is free. 
  • Home delivery is also free for a limited time!

As we deliver a prescribed product, we ask that the package be handed over to a person to ensure its safety. Our deliveries are made Monday to Friday between 9am and 5pm. You can use a different delivey address from your home address by selecting "Different delivery address" when finalizing the transaction on our site.